Is 2017 the Year for Big Change in Civic Tech? No.

No.

big-diaper-change2017 is not the year for Big Change in city, county or state tech.   I’d argue NO year is a year for “Big Change” in the technologies used by government.   Government does not change fast, which may be a Good Thing.

Civic Technology – the information technologies used by local, state and federal governments – typically plod along many years behind commercial adoption of technology and a decade or more behind the latest, leading edge, advances in tech.

Here are some examples: commercial companies go whole hog to adopt cloud technologies while government still operates data centers and even builds new ones (State of Washington, 2014).   Consumers and commercial companies adopt the iPhone; government still uses the Blackberry or (Congress and President Obama finally ditched them in 2016) or doesn’t even issue smart phones to its first responders.   Commercial companies adopt agile development, with sprints that update apps every few weeks; governments still do “big” multi-year projects which invariably go over budget and implement years later than planned, often with semi-disastrous consequences.

Stephen Goldsmith, Director of Innovation in Government at the Harvard Kennedy School and former Mayor of Indianapolis, believes 2017 will be the year for technology breakthroughs in government such as virtual assistants, artificial intelligence, chatbots, natural language processing (think Alexa, Siri or Cortana), machine-to-machine communications and predictive analytics.

I’m not so sure.

Or rather, I am virtually certain 2017 will NOT be the year for chatbots, artificial intelligence and natural language processing.  I’m pretty sure we won’t get very wide adoption of predictive analytics, especially given the recent implosion of “predictive policing”.

There are a number of reasons for my skepticism, but that’s a topic for a different post.

Ok, so if I’m certain no one will be saying “Alexa, pay my parking ticket” in 2017, what technologies will governments be adopting?

  1. iot-smart-cities-nlc-dec-2016Smart Cities. Cities are finally networking their sensors and harnessing the Internet of Civic Things (IoCT) to improve transportation, public safety, and quality of life.   Kansas City, Missouri, led by a gutsy Mayor Sly James and Chief Innovation Officer Bob Bennett, along with networking vendor Cisco, is leading this charge with LED street lights, transportation signal timing and tracking, and a smart city map.  Former Mayor Mark Funkhouser, now publisher of Governing Magazine, also deserves credit for his innovative leadership style, as does Google Fiber, for making KCMO its launch city.  Boston will not be far behind as it received 104 responses from 85 companies for its smart city RFI, one of which includes outfitting the city with 15,000 smart street lights.  And Columbus, Ohio, has the right idea – using tech to help people – rather than tech for tech’s sake – as it uses its Smart City Challenge Grant to try and reduce deaths of infants and connect low-income residents to jobs.
  1. Free public Wi-Fi. This was a totally stupid idea when it first surfaced in Philadelphia in 2004, and died a slow, lingering death there and in a hundred other cities across the nation.  But now, with advent of smart street lights, well-developed municipal fiber networks, and the whole concept of “smart cities”, the idea has come of age.   If a city is already connecting its parking kiosks, street lights, public buildings and other infrastructure to the network, popping up “free” public wi-fi is trivial.  New York City’s LinkNYC, after it fixed its porn problem, is starting to be quite successful, with 600+ kiosks enabled.  Kansas City is using its smart city platform to provide Wi-Fi to 50 blocks in the downtown area.
  1. Cloud computing. Governments have been extraordinarily reluctant to get rid of their dinosaur data centers.  The move to the cloud is actually accelerating now, led by initiatives such as body-worn video storage in Taser’s evidence.com, for example, which is hosted by Microsoft in its Azure cloud.   But, as a matter of fact, many other cloud based solutions are being adopted by government such as NeoGov for human resources, Accela for licensing, permitting and finance, and Workday for human resources and financial management.  In many cases the line departments (utilities, public works, permitting, public safety) of governments acquire these cloud solutions, either with the support of their IT departments or despite them.
  1. Ufirefighting-drones-jpgnhumaned aerial vehicles – UAVs or Drones. Drones seem to have suddenly exploded on the scene a couple of years ago when the technology was ripe, although radio-controlled aircraft have been around for decades.  Now, however, governments have discovered the tremendous usefulness of these aircraft, far beyond the military applications.   North Carolina’s Department of Transportation is working with other agencies to use drones in crises ranging from flooding to traffic collisions.     Use of drones in search-and-rescue (SAR) is becoming so commonplace there is even an organization of 1,100 SAR drone pilots, which goes by the name of SWARM.   Both police and fire agencies are using drones for searches, observing major fires to guide firefighting, and other purposes.   We will see a major expansion of use in 2017.
  1. Body-worn video (BWV). Body-worn video burst on the scene after the Ferguson, Missouri, riots, with many police departments adopting them quickly, without thinking about the privacy and policy implications.  We will not only see improved policy controls, but also see wider use of BWV for officers and detectives to walk around and describe serious auto collisions and crime scenes in great detail, easing investigation and prosecution.   While the original reason for use of BWV was making police officers more accountable, we’re also seeing increased professionalism, decreased liability (fewer sustained complaints) and better investigations, according to work done by Dr. David Makin of Washington State University.  In 2017 more law enforcement agencies will realize these benefits, along with, of course, an increased workload for officers, detectives and prosecutors.

But how about those predictions of chatbots, virtual assistants, natural language processing and artificial intelligence?

Well, these technologies are all linked.  Natural language processing (“Alexa”) allows humans to easily communicate to virtual assistants, which, in turn, can engage artificial intelligence like IBM’s Watson, Google Tensorflow or Microsoft’s Scattershot (my reference to the significant work Microsoft is doing, but not necessarily tied into a single AI engine).

alexa-call-911But it will take significant time for these engines to be linked to civic problems.   Las Vegas is writing some skills for Alexa and New York City would like to harness Watson for its 311 center.  But, like everything else in government, don’t expect a “Big Change” to suddenly happen, but rather an evolutionary development and adoption of these technologies.

With some luck, sometime in the near future, there will be a Sherlock AI for helping detectives solve crimes and a Bob-the-Builder AI for helping people navigate the myriad building and zoning regulations of a modern city and similar ways that AI linked to natural language processing and personal assistants or chatbots help city residents.

But not in 2017.

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Filed under Alexa, artificial intelligence, drones, firefighting, Internet of Things, smart cities

Can Government CIOs Avoid Politics?

The short answer, as known by everyone who has been a government Chief Information Officer, is a resounding “NO”.

This question is becoming more urgent as a new federal government administration in Washington charts its own, unique, path of policies and directives.   But it is a question which is lurking in the shadows of the march of technology, and will emerge as a more painful question for CIOs soon.

korematsu-fred-googleTechnology companies and executives have tried to stay apart from politics.  Taking sides on political questions is usually the recipe for customer disaffection and even a boycott.  #deleteuber has gone viral in the past few days as customers perceived Uber lacked opposition to President Trump’s executive order on immigration.   In response to that same order, many have called for a boycott of Starbucks after its CEO planned to hire 10,000 immigrants, responding to that same presidential order.  Most companies involved in technology are now taking sides on this political issue.  Google, for example, wryly protested the order by putting an image of Fred Korematsu on its search site.  Korematsu protested the internment (by Executive Order) of Japanese-American’s in World War II.

Since the emergence of the role of chief information officer in the 1990s, federal, state and large city CIOs have always been involved in politics.  They work for elected officials who are members of political parties, and are expected to have allegiance to those individuals and those parties.

On the other hand, CIOs of smaller cities and counties – usually those with a professional city or county manager – often have long tenures if they are professionally competent.   Steve Monaghan of Nevada County, California, has served in that role since 1999.  Phil Bertolini of Oakland County, Michigan, has served as CIO and Deputy County Administrator since 2005 and was information technology director prior to that.

Competent and politically savvy CIOs of larger cities and counties have survived changes in their executives too – witness Joe Marcella’s 18 years in Las Vegas.  Others have successfully moved between jobs in major jurisdictions such as Cathy Maras who started as CIO in Cook County and is now in Bexar County (San Antonio) or Steve Reneker who has moved from the City of Riverside to the City of Los Angeles and is now in Riverside County.  Adel Abeid, Jon Walton and Beth Niblock are other examples of successful CIOs moving between multiple large jurisdictions.

In the future, however, government CIOs are going to face daunting political and ethical questions, for examples:

  • Facial Recognition. Your City (county, state) operates video cameras in public spaces.  These might include traffic cameras, security cameras or surveillance cameras in public spaces.  Your executive wants you to implement facial recognition, and build a database of individuals who attend protest marches, to find those who commit violence and crimes in order to arrest and prosecute them.   While this is a noble mission, such a database also will capture the identities of many others who are legitimately exercising their right to free speech.
  • Social Media. Your police chief or executive asks you to find and implement software to scan social media use by existing and prospective employees.   The immediate need is to make sure they are not criminals, racists, or committing other illegal acts.   But that same database could be used to determine their political affiliation and views.    It is clearly unethical to use such information when making employment (or continuation of employment) decisions about employees protected by civil service.  But is it ethical to consider such information for political (“at will”) employees or in jurisdictions without civil service?  Could such information be used to go on a “witch hunt” for employees who do not share the chief executive’s view?
  • Protected classes. Your executive is concerned about terrorism and potential hacking or damage to the City’s image by disgruntled employees.  You know that disgruntled employees are a primary cause of cyber theft and other insider threats.  Your executive asks you to use a social media monitoring tool and other technology to build a dossier on employees who potentially pose such threats, especially if they have family/friend links to known terrorist nations.
  • New technology. Your executive demands you improve the efficiency and effectiveness of the City’s call center for city services.   You can implement a variety of new technologies such as chatbots, natural language processing (think “Alexa” or “Siri”) and even artificial intelligence such as IBM’s Watson.   Such technologies will eliminate dozens or hundreds of living wage jobs for people of color and those who are single parents or the sole breadwinner for their families.  While a typical response might be to offer re-training programs, the displaced workers in many cases will not have the basic education or abilities to learn the replacement high-tech jobs which will become available.

The convergence of the new “America First” policy in Washington, D. C., and the availability of a number of new technologies ranging from the Internet of Things to natural language processing to video analytics (facial and object recognition) to massive databases with associated “big data” analytics (and the threat of significant misinterpretation) will present many dilemmas for the government Chief Information Officer.

artificial-intelligence-iconEven more frightening, artificial intelligence will vastly transform the face of society and the economy of the United States over the next 20 years, as documented in a 2016 federal government report here.  Millions from jobs ranging from call centers to lawyers to accountants to everyone who drives a vehicle are at risk of elimination or significant change.  All of this technology change will be infused with politics as elected officials scramble to create jobs, save jobs or fix blame for loss of jobs.

Government CIOs work for these elected officials.  CIOs have this technology tiger by the tail.  They should pray it does not eat them alive.

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Filed under Alexa, artificial intelligence, big data, CIOs, future of technology

When Alexa Calls 911 …

alexa-call-911CES, formerly the Consumer Electronics Show, recently concluded in Las Vegas.  Alexa conquered the show (Wired), and seemed to be everywhere (Fast Company).  Alexa is, of course, the voice-activated digital assistant developed by Amazon, headquartered in Seattle.

Alexa has a long and growing list of commands ranging from “Alexa Shut Up” to “Alexa Give me a Game of Thrones Quote” to skills commands like “Alexa Ask Lyft for a Ride” which enables a specific skill written by Lyft to engage their car-sharing service.

Alexa is being married with a new generation of “smart devices”.   So if your light bulbs are smart enough, Alexa can control them (“Alexa, turn off the lights in the bedroom”).  If your garage door is smart enough, Alexa can open it.   Audio equipment.  Smart phones.  Even cars (Ford is building Alexa into its vehicles) will have Alexa controls.  Indeed, Shelly Palmer, a long-time observer of CES, says “anything which can be connected, will be connected” to Alexa.

But what happens when you say “Alexa, call 911”?

Right now, of course, nothing.   Alexa cannot use the telephone, or make a phone call.   But, it can – and does – send data and your voice across the Internet to the Amazon cloud.  And, as Amazon develops Alexa’s expertise, it is only a matter of time until such a “call 911” skill is built.

The Bright Side of Alexa 911 Calls

Anyone who has been a victim of a crime understands the potential for using Alexa to call 911.  Someone breaks into your house, and you fumble to find a phone and fumble to unlock it and then punch in 911.   But Alexa is “always on, always listening”.  You simply say “Alexa, call 911”.

But then what happens?   Does Alexa “keep the line open” so you can talk to the 911 operator?  What if you have to leave the room or get out of Alexa’s range as you retreat into a closet or try to find the burglar?   Should an individual Alexa device in one room automatically activate all the other Alexa devices (Echo, Dot, Tap, Firestick etc.) everywhere in the house and put them on the line with the 911 operator?

ng911-2020Alexa will soon be able to control video cameras and audio devices throughout the house.  Should “Alexa call 911” automatically activate all such devices?   Should it connect them to digital recorders or maybe automatically connect them all to the 911 center so the operator can hear and see what is going on? (Of course 911 centers can’t receive video right now, but with Next Generation 911 that capability will become available, eventually.)

FirstNet will be deploying a nationwide cellular network for first responders and their smart phones, mobile and tablet computers.   With FirstNet, responding officers could actually connect, as they are responding, with such inputs – video cameras and Alexa devices, so officers could hear and see what is happening inside the house.

2017 CES - Ford offers Amazon AlexaThere will also be Alexa-enabled vehicles.   Could an Alexa-enabled vehicle become somewhat “self aware”, so it might detect that it is being hotwired – that its owner is not present, and call 911 to alert police of the crime-in progress?    Or perhaps the car would detect that its windows are being broken, activate tiny video cameras around the car, and also, with Alexa, alert the 911 center to that car prowl in progress.

But some 911 emergencies are not crimes, but a fire.   The urgency of a quick connection to 911 is underscored in a fire, as people need to call 911 and get out of the premise quickly.   Alexa-capable devices will eventually connect to fire alarms and sensors in the house.   Perhaps, eventually, people will also have sensors in their clothes so Alexa could also precisely locate people inside a house.  These devices will eventually have GPS beacons so their locations are precisely known.  All of this information could be available to responding firefighters so they could see the location of the fire and potentially the location of every human being and pet inside the home, invaluable information for saving lives in the first few seconds after firefighters arrive.

Many 911 calls are medical emergencies – diabetic shock or a heart attack or a stroke or a fall.  Again, Alexa will be invaluable in summoning aid.  An elderly neighbor of ours recently fell out of bed and shattered her femur.   She slowly, painfully, crawled to a phone to call us (and we called 911).  But with Alexa, all she would have to say is “Alexa, call 911” and she’d be immediately connected to aid.

Again, biosensors are being embedded in humans today and this trend will continue.  Heart pacemakers, insulin pumps, glucose monitors, blood pressure monitors are all devices we attach to our bodies to monitor our health.  These devices could eventually be controlled by Alexa, or at least send information to Alexa, which would establish a history and pattern which could be invaluable to the paramedic responding to 911 calls.     With “Alexa call 911” plus FirstNet all of that information could be sent to emergency medical technicians and emergency room physicians at hospitals before the Medic unit even leaves the station.

In fact, the potential for such live-saving applications could, eventually, lead to a mandate that all voice-activated digital assistants in a home must have the capability to call 911 just as today every cell phone – even if you haven’t paid the bill in years – are mandated to connect 911 calls to a public safety answering point.

The Dark Side of Alexa 911 Calls

Just as Alexa’s potential for saving lives and solving crimes through 911 calling is the “bright side”, there is also a “dark side” of enabling this capability.

911-center-seattleThe most immediate effect will be on understaffed 911 centers.  The sheer number of 911 calls will rise.   The quality of the calls may also drop as people try to talk to their voice enabled devices as they move from room-to-room, making it hard for 911 operators to hear and interact with the caller.   In fact, many Alexa-based 911 calls may become the equivalent of a “911 hang up” call today, where officers are dispatched out of concern that domestic violence or another crime is occurring and the caller is unable to reconnect with the 911 center.

In addition, Public Safety Answer Points (PSAPs) may become overloaded with data during these calls.  Security companies, certainly, will rush to develop Alexa-enabled products.   These could be video cameras placed around the home, coupled with movement sensors, heat/fire sensors, door and window sensors (to determine if a door/window is open or shattered), and so forth.   Such a system would allow a homeowner to know the status of her home at any time or place.   But all of this data could also be transmitted to a 911 center or (via FirstNet) to responders as they are en route.   With the advent of inexpensive video cameras, the sheer amount of data (multiple video feeds, for example) would easily overwhelm a 911 center or responders.

(Note:  911 centers presently only receive voice phone calls, although an increasing number call also receive text messages.   Very few can receive photos, images, video and similar information from 911 callers).

Privacy, Hacking

Today there is significant concern about the amount of data and information collected about individuals today through their use of the Internet and social media.  The advent of voice-activated digital assistants and homes of sensors increases those concerns.  Shelly Palmer has written “How Dangerous is Alexa”, an exploration of the potential for these devices to collect vast amount of information about us simply by listening in the background, as well as by the control of our other smart devices.

Beyond the data collection is the potential for hacking these digital assistants – or the smart devices they control.   The Mirai Botnet incident of September, 2016, clearly demonstrated the power of such hacking.   We can imagine many frightening scenarios, such as criminals hacking into a home’s smart devices and directing them to open all the doors and windows to simplify a burglary.   Worse yet, a criminal syndicate or a hostile nation state might direct all the Alexas (or other digital assistants) in a city or state to “call 911” overwhelming first responders and throwing a nation into chaos.

Conclusion

“Alexa, Call Nine One One”.   Five simple words which carry such power, such potential for improving public safety, solving crimes and rushing aid to victims of fires and health emergencies.    Five simple words which raise numerous issues about the staffing preparedness of our 911 centers and public policy which our elected leaders will need to address.

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Filed under 911, Alexa, APCO, Internet of Things, ng911

Ten Years after the iPhone, why don’t we give Cops and Firefighters Smart Phones?

original-iphone

The iPhone is 10 years old.

 

Being from Seattle, Microsoft Country, I’ve always made fun of Apple.  When I see people using Mac’s, I’ll say “oh, you use a computer made by a fruit company”.  I talk about having a “mixed marriage”, as my spouse is a Mac user.  During speaking engagements, if I suggest doing an online search, I’ll say “Bing it” (ok, that’s technically a put-down for Google, not Apple).

When I was Chief Technology Officer (also CIO) for the City of Seattle, we brought the first widespread use of mobile phones with email capability into that City government, in 2005, by introducing BlackBerrys.  We had the support of major department directors as diverse as the Human Services Director and the Police Chief, Gil Kerlikowske.

But when I left City government in 2012, and needed to get a personal smart phone, I purchased an iPhone.  My first-ever device made by the Fruit Company.

Why?

Ease of use. Robust apps and apps catalog.  Integrated camera.  Everyone writes apps for the iPhone first.  Almost Schrier-proof.

galaxy-s7-edge

In recent years products from other companies have eclipsed the iPhone in some respects.  The Samsung Galaxy S7 (not the infamous Note 7) has a better camera, for example.  But the smoothest, most integrated experience is still probably the Apple iPhone.

 

Today, of course, most companies issue iPhones or Android phones instead of Blackberrys to their field employees.   Even government agencies do so:  when I joined the federal First Responder Network Authority (FirstNet) in August, 2016, I was issued an iPhone 6.

But in Public Safety agencies – law enforcement, firefighting and emergency medical response – an agency-issued smart phone to field officers is still a rarity.   Some large cities have done so – New York City for example.   But despite the obvious benefits of having a mobile computer in the hands of cops and paramedics and firefighters, the initial device costs and monthly service fees seem beyond many city and county budgets.

In other words, ten years after its introduction, the capabilities introduced with the iPhone in 2007 still evade the average police officer, firefighter and paramedic responding to 911 calls every day.

That must change.

And it will.

Here’s why.

  1. Personal safety of responders.   First responders have land-mobile radios for communication.  They are dispatched by these radio systems which are very reliable, survive disasters and allow great communications.  But these radios are voice only.  No apps, no maps, no data or information transmitted.  On December 17th Mount Vernon, Washington, Officer “Mick” McClaughry was shot and almost died when responding to a report of domestic violence.  The shooter had a long and extensive history of weapons and violence, including the abduction of four people.  This is an all-too-common story.  When police officers, firefighters, paramedics and even child protective services social workers respond to a premise they deserve to have the full history of all calls to that premise, who is likely to be on site, and everything about the history of violence and use of weapons.   Sent to their smart phone, immediately and upon demand, wherever and whenever they are.
  2. Phone calls and Siri. Responders need the ability to make phone calls from the field, using official, not personal, cell phones to continue investigations and contact victims, witnesses and suspects.  Hundreds of millions of people simply press a button on their smartphone and say “Siri, call my friend Billy.” And the phone dials (or Facetimes) their friends and relatives.  Siri, and its cousins Cortana, Alexa, Google Now, do much more than make phone calls of course.   They answer questions and do web searches.  Such capabilities would be extraordinarily helpful to first responders as they respond to 911 calls.  We can even envision a “Hey Joe” Friday voice assistant specifically trained to respond to first responder queries.
  3. evidence-digitalDigital evidence collection. Police officers, arson investigators, paramedics and other responders must collect vast quantities of information:  photographs, interviews, serial numbers, video and so forth.  Today that’s mostly done with spiral-bound notebooks, digital cameras, and pen and paper.  With smartphones and tablet computers, all this information – including video clips of witness interviews and questioning of suspects in the field – could be accomplished more quickly and efficiently.
  4. Patient care and tracking. Paramedics still, too often, fill out patient forms in quadruplicate on the patients they treat.  With smart phones or tablet computers this work could be done digitally.  Furthermore, emergency medical techs could access patient healthcare records, contact physicians and hospitals, and access a myriad of other information to better care for their patients.
  5. Situational awareness and geography. All the work of first responders involves geography.  Maps, locations, the location of other responding units, the best driving route to a location and even building outlines depend upon maps.  Responders urgently need this capability in their pocket.
  6. Many other uses.  Anyone with a smart phone can envision dozens of other uses for such devices in the hands of first responders such as reviewing and uploading body-worn video, viewing building diagrams, finding the characteristics of drugs and hazardous materials, accessing criminal history records, helping with those in crisis or mentally ill, and so forth.

police-mobile-computer

Of course, many departments put such capabilities in computers mounted in fire apparatus and police cars.  But once the responder leaves the vehicle, all that capability is not available.  Many responders, recognizing the advantages of mobile devices, use their personal smart phones or tablet computers, often contrary to their department’s policy.  That carries significant dangers – giving their personal phone numbers to victims and suspects, for example, or potentially having their personal device confiscated as evidence once defense attorneys learn it has been used to collect photos or other information.

And the smart devices we issue to our responders don’t have to be iPhones.  Many other companies make excellent mobile devices as well.

Private companies give smart phones and other mobile devices to their entire field workforces as well as all managers.  In City governments, most managers and all elected officials have government-issued smart phones.  We place our lives in the hands of first responders.  Shouldn’t we give our police officers, firefighters, sheriff’s deputies, paramedics and other responders that same basic tool?

It is virtually criminal that 10 years after the introduction of the iPhone, we still leave most of our first responders without these devices.

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Filed under BlackBerry, Code for America, iPhone

Get Over It, Already

trump-cover-final

“Thousands Across the U. S. Protest Trump Victory”.  USA Today, November 10, 2016.

“Not My President, Thousands Say”, Washington Post, November 10, 2016

“Campuses Confront Hostile Acts Against Minorities After Donald Trump’s Election”, New York Times, November 10, 2016.   (An article about how some Trump supporters are targeting minorities with hate crimes.)

I’ve rarely blogged here about political themes or issues (a notable exception:  Last year when Trump slandered John McCain’s military service.   I’m a retired Army Officer and that was too much.)

I’m also an unabashed Democrat and supporter of Hillary Clinton.  I’m fiscally conservative – too often liberals and Democrats think government is the solution to every societal problem, and they implement new taxes or programs without thought about the negative effect of higher taxes on rents, housing prices and middle/low income wage earners.

But the election is over.   Hillary Clinton won the popular vote.  More voters felt she was the best choice for President.   But, under the Constitution and the Electoral College, Donald Trump won the presidency.  To the protestors and the Trump-supporter-hate-crime-perpetrators I say “Get Over It”.

To the protestors, I say:  did you vote?  Where were you over the last 6 months?  Why didn’t you work on registering voters and getting out the vote before Tuesday November 8th rather than taking to the streets in virtually fruitless protests afterwards?  Get involved in your government, your public safety and in politics starting today so you can really effect the change you want.

I could, like the protestors, write and scream about all the regressive laws and consequences which will take place over the next two years:  repeal (rather than fixing) Obamacare, actions against immigrants (although, frankly, Obama deported more illegal immigrants than any prior President), backing away from climate change and environmental protection, and so forth.

But, to be honest, Donald Trump will be President and we all need to concentrate on common ground – on all the work that needs to be done to improve the safety, quality of life and economy of the United States.

City InfrastructureHere are some examples of such common ground:

  • Infrastructure. Both Clinton and Trump correctly proposed massive increases in spending on roads, bridges, utilities and other infrastructure.   Let’s get together and do it.
  • Cybersecurity.  The Obama Administration has made great strides toward improving our cyber warfare and defense capabilities, and we need to do more.  In particular, we need to protect our local and state governments, our financial institutions, our defense industries from the potential of a devastating cyberattack.  Let’s get together and do it.
  • Veterans. It is a serendipitous coincidence that I publish this post on Veterans’ Day, 2016.  The terrible and stupid Iraq war perpetrated by the Bush-Cheney administration has resulted in hundreds of thousands of mentally- and physically-injured veterans.  The Obama Administration has started to correct the awful way the VA Healthcare system has treated veterans, but we must do more.  I support a son-in-law – a Marine with 100% disability – by buying him food and helping him with rent and care for his PTSD because his military disability pay and care is simply not sufficient for him to live in Seattle.  But many veterans don’t have anyone to help them and end up homeless and wandering the street, causing problems for our police and paramedics and emergency rooms.  For example, the Seattle Police Department alone has 10,000 encounters a year with people in crisis on the streets, many of them veterans.  Let’s get together and fix this.
  • Mental health and Opioid Addiction. Just as with veterans’ care, many people have mental health issues and/or are addicted to heroin, methamphetamine and other drugs.  Up to 60% of the calls a Seattle police officer handles are people in crisis.  This must be addressed and it is a bi-partisan issue.   Republican Ohio Senator Rob Portman has made addressing opioid addiction a centerpiece of his campaign and his legislative agenda.  Let’s get together and do it.
  • FirstNet and support of our First Responders. I joined the First Responder Network Authority because I fervently believe in its mission to build a nationwide wireless network for public safety and our first responders.   FirstNet was created by both Republicans and Democrats in bipartisan legislation passed in 2012.  That legislation funded FirstNet with $7 billion from sale of spectrum to commercial carriers, and that same sale provided $35 billion or more to reduce the deficit.  FirstNet will give first responders – indeed all public safety responders – the technology and tools they need to deal with many of the issues listed above, as well as crime, wildfires and emergency medical care.  Let’s get together and do it.

iot-internet-unfollow-coffee-machine

  • Internet of Things (IoT).
    Many if not most of our electronics and gadgets will become part of the Internet of Things, perhaps 25 billion devices by 2020.  Smart light bulbs, thermostats, DVD players and video cameras are just the start. Utilities will connect every water and gas and electric meter, transformers, valves and the rest of their infrastructure.  Industry is creating whole manufacturing plants with every device connected.  But IoT is a huge security risk, as shown by the Mirai IoT botnet attack of September 20th.  IoT poses both great potential and risk for our society, and, frankly, the IoT needs to be regulated and secured as well as deployed.  Let’s get together and do it.
  • The march of technology and loss of jobs. Much Presidential campaign rhetoric talked about the loss of jobs to China or Mexico.  But, frankly, only 12% of the 5 million factory jobs the United States lost since 2000 have been lost to trade.  A whopping 88% of the job loss is attributable to automation and robotics!  Indeed, U.S. manufacturing output increased by 18% between 2006 and 2016, while the number of jobs decreased.  The issue we need to address is finding living wage jobs which can co-exist with the never-ending march of technology and automation.  Let’s get together and do it.

obamasnumbers-2016-q2_4

I agree, there is a time to protest, and I’m certain I will be in the streets at some point in the next two years.

But I’m also going to roll up my sleeves, find common ground on the issues I’ve listed above, and work to continue the improvements in the economy, quality of life, technology, infrastructure and public safety which have happened in the years since the beginning of the Great Recession (graphic at right).

I encourage you to join with me.

Let’s get together and do it.

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Filed under cybersecurity, economy, elections, Fedgov, FirstNet, government, government operations, Internet of Things, Uncategorized

Why I’m Joining FirstNet

FirstNetOn August 8, 2016, I’ll become an employee of the First Responder Network Authority – FirstNet.  FirstNet is the federal government agency charged by Congress in 2012 to build a 4th Generation LTE wireless network nationwide with priority for those who respond to public safety incidents and disasters.   I’ve sometimes called this mission “smart phones and tablet computers for cops and firefighters”.

“The federal government” conjures visions of vast unfeeling bureaucracy, giant buildings with endless cubicles, and waste of taxpayer money.   Perhaps some federal agencies are like that. But also consider this:  federal government employees are National Park Rangers, NASA scientists and astronauts, people who efficiently deliver the mail, serve in our Coast Guard and other armed services, and fight the wild fires which ravage National Forests.   And some agencies are very innovative, like the United States Digital Service and the lean startup 18F.

FirstNet is such an agency.

It is relatively new.  It has a solid focused mission to support the safety of 324 million Americans through wireless technology. It has taken an innovative approach to finding a private company partner to build the network which might be worth $100 billion over 25 years.

Is FirstNet Stalled? Not Any  More!

Is FirstNet Stalled? Not Any More!

FirstNet has had its struggles.  I’ve been one of its most public critics.   I’ve blogged “Is FirstNet Stalled” in February, 2015, at which time three years had passed with little progress and about FirstNet’s Scandal and Resurrection in 2014.   I’ve suggested FirstNet might become the next healthcare.gov when it appeared to be mired in federal bureaucracy outside its control.

But I’ve also been supportive of the times FirstNet has taken bold, innovative action, such as the appointment of Sue Swenson as Chair of the Board and T J Kennedy as President.   I’ve made numerous suggestions of how FirstNet might significantly improve response to public safety incidents such using voice technologies like Amazon Echo, improving transportation (“The Internet of Speeding, Parking Things”) and improving the safety of first responders (“The Internet of First Responder Things”).

FirstNet has now charted and is following the road to a complete success.   With at least three bidders to build our network, and support from major telecommunications companies with extensive existing networks, FirstNet might be a reality in 2018.

In fact, the most significant issue FirstNet probably faces is getting agencies to adopt and use the new network.   Many large agencies are cautiously supportive today, but rightly want FirstNet and its vendor partner to “show us the beef” – a solid working network with coverage equal to or better than existing networks, and a cost equal to or less than existing networks, with an array of new features and functionality (see my blog here for what that “array” might be).

And that is why I’m coming on board: to help FirstNet build a set of services and functions which public safety agencies need, and to convince those agencies to come on board.

I’ve seen the mess created when thousands of agencies each build their own voice radio networks, and then have to make them interoperate.  With FirstNet, we can build a nationwide data and cellular network from the beginning, and with every agency on board, have solid interoperability.   We can have firefighters from multiple agencies rushing to the scene of a major urban fire or huge wildfire, and see their actions coordinated with situational awareness and mapping.  We can have dozens of law enforcement agencies – local, state, federal, tribal – cooperate on investigations or raids on drug smugglers and terrorists, all using common apps.   We will find paramedics interacting with hospitals and private physicians and healthcare records to deliver top-quality urgent care in remote locations.

That is IF FirstNet offers innovative features and apps, and IF agencies sign up to use it.

Innovation

Innovation

We’ve seen multiple waves of innovation which have vastly changed our personal and public lives:

  • The telephone
  • Radio
  • Television
  • The Personal Computer
  • The Internet
  • The World Wide Web
  • Smart phones and apps
  • Tablet computers

I want to help add “FirstNet” to that list.

FirstNet has received a lot of Presidential and Congressional support.   More importantly, it was born from the support of thousands of public safety agencies through their successful effort to see wireless spectrum (the “D” Block) allocated for first responder use.   Hundreds of thousands of stakeholders in 55 states and territories have attended a lot of meetings and heard a lot of discussion about the potential of a nationwide public safety wireless broadband network.

For the sake of the nation, for the sake of first responders and all responders, FirstNet damned well better deliver on its promises.

I’m joining FirstNet to help it do just that.

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Filed under FirstNet, future of technology, wireless

The Dallas Divide: A Problem Technology and FirstNet Can’t Fix

I have long been an advocate for using technology to improve government and governing, and in particular for advancing law enforcement.   I’ve been a long-time supporter of building a nationwide public safety wireless broadband network – a network for priority use by first responders for their cell phones, body-worn video, tablet computers and sensors. And we are seeing that network come to fruition in FirstNet.

But there are some problems technology and FirstNet can’t fix.   Specifically, technology can’t repair the divide between law enforcement and the black community, underscored by the events in Dallas, Baton Rouge and Minnesota.

You-Tube-Post-Hour

In fact, technology probably exacerbates those divisions, as smart phone video of officer-involved shootings and use of force goes viral on social media, which itself is another feature of modern society made possible by technologies such as the Internet and the Web.

As an “old white guy” I certainly have no special expertise on police-community relations and how to repair or improve them.   But I can cite some innovations which many communities could adopt:

  • Community-police academies. The Seattle Police Department and many other major urban departments have such training, which helps educate non-law-enforcement people as to how their police and sheriff’s departments operate.   Of course people have to actually sign up for these courses, and then attend them.   And often they are operated at night, at times when people may be busy with family or work.
  • Ride-alongs. Most departments have a ride-along program, where a citizen can ride along with a police officer and see law enforcement “in action”.   Trust me – too often it is fairly boring, but can be punctuated with moments of terror.
  • Police situation simulators. Karen Johnson of the Black Alliance of Thurston County and Austin Jenkins of National Public Radio’s KUOW (University of Washington) put themselves into such a simulator recently.   They faced real-life situations similar to those cops find themselves handling, with some surprising results.
  • Better police training. Ron Sims was the longest-serving Executive (Mayor) of King County (Seattle). He was the Deputy Director of the federal Department of Housing and Urban Development.  He lives in one of the wealthiest neighborhoods in Seattle, Mount Baker.  Yet he’s been pulled over, while driving, by cops 8 times.   He’s 68.  He’s African American.  Apparently he’s “driving while black”. How many of you reading this blog posts have been pulled over 8 times?
  • dallas-police-protecting

    A Dallas Police Officer protects Protesters

    Guardian, not warrior, mentality. Sue Rahr, former King County Sheriff and now director of the Washington State Criminal Justice Training Center, advocates for this change in culture and attitudes by police agencies and officers.  Certainly the behavior of Dallas Police Officers during the recent sniper attack, putting themselves in harm’s way to protect the Black Lives matter protesters, is the highest exemplar of this change in attitude.

  • Better police training. Many departments, including Seattle Police, are training hard with de-escalation training and crisis intervention programs.   Crisis intervention is phenomenal, as it seeks to have police officers support the mentally ill, homeless and others in crisis by getting them the services they need rather than taking them to jail or a mental health ward.  Seattle Police, in fact, are working with Code for America to develop a new app to make crisis intervention data available to police officers on smart phones and tablet computers.
  • Open up the data. The Obama Administration launched a police data initiative, which 53 cities covering 41 million people have joined.   The open data portal is powered by Socrata, a Seattle technology firm.   Amazingly, the Dallas Police Department has been one of the most forthright in opening up its data, publishing datasets on use of force and officer involved shootings, something most other departments have failed to do.  Code for America publishes a report card on which police departments have released which datasets.   The Police Foundation has pushed departments to go beyond the White House initiative in being transparent in their actions and operations.
  • President Obama’s Task Force on 21st Century Policing.   This Commission, headed by Charles Ramsey, former Chief of Police in Washington, D.C. and then Philadelphia, made a number of recommendations to improve police-community relations.  I was honored to present some recommendations to the task force which were adopted in its final report.
seahawks-parade-crowd

The Seattle Seahawks Superbowl Victory Parade, 2014, which cell networks where jammed – one reason we need FirstNet

Technology and FirstNet have significant roles to play as well.  Many of the innovations above rely upon technology such as open data platforms, apps, and training simulations.   Body-worn video, in-car video and similar technologies to record how police operate will build community trust.   FirstNet is extraordinarily important to providing real-time two-way wireless communications for not only police and other first responders, but anyone who responds to public safety issues – transportation, public works, utilities, non-profits like the Red Cross and even teachers who are often “first responders” to incidents in their schools.

All of these innovations are cool and important.  But, ultimately, it is not technology which will bring law enforcement and the black community back into balance.  It is cops getting out of their cars and talking to people in cafes and barber shops and on the streets.    It is one community meeting after another where police officers and commanders show up to hear the real problems facing real people and modify their tactics to help.

We cannot rely on police departments and sheriff’s department for all of our public safety needs.  Keeping the community safe from those who prey upon us is, ultimately, everyone’s responsibility.

Police officers are also citizens, and need to think like citizens, not as warriors.   But also, perhaps every member of our communities needs to become a police officer, or at least put themselves in the shoes of cops.

8 Comments

Filed under Code for America, community technology, Law Enforcement, open data, Seattle Police